REFUND POLICY

1. Refund Eligibility Conditions

Refunds are granted in the following situations:

• Exercising your legal right of withdrawal within 14 days (see our Returns Policy).
• Receipt of a defective product or a product that does not conform to your order.
• Order cancellation by us (out of stock, payment issue).
• Cancellation of your confirmed order by our Customer Service before it is shipped.

2. Refund Process and Timelines

Our goal is to process each refund as quickly as possible.

• Validation: The process begins upon receipt and inspection of the returned item at our premises, or after validation of an issue with an unshipped order.
• Notification: You will receive a confirmation email once your refund has been approved.
• Processing: The refund will be processed to the original payment method used at the time of purchase.
• Posting Timeline: The credit will appear in your account in accordance with the timelines of your bank or payment service provider (generally within 5 to 10 business days after our confirmation). This timeline is beyond our control.

3. Refund Methods

• Credit/Debit Cards: Refund will be credited to the card used for purchase.
• Bank Transfer: Refund will be credited to the original bank account (additional information may be required).
• E-Wallets: Refund will be credited to the account of the payment service used (PayPal, etc.).

4. Partial Refunds & Deductions

In certain cases, a partial refund may be issued:

• Partial Items: If not all items from an order are returned.
• Return Shipping Costs: Initial shipping fees (for delivery) are non-refundable, except in the case of our error or a defective product. Return shipping fees (sending the item back to us) are your responsibility, unless otherwise agreed.
• Reduction in Value: If a returned item shows signs of use, damage, or is in a condition significantly different from its original state, a value deduction may be applied to the refund amount.

5. Refund Exceptions

Certain items or situations are not eligible for a refund, except where required by law:

• Customized, made-to-order, or bespoke products.
• Digital content (software, files, subscriptions) that has been downloaded or whose seal has been broken.
• Health or beauty products that have been opened or used.
• Any item damaged after delivery due to improper use, accident, or normal wear and tear.

6. Orders Cancelled Before Shipment

If you wish to cancel a confirmed order that has not yet been shipped, contact us immediately by email. If the cancellation is approved, a full refund will be initiated.

7. Customer Service Contact Details for Refunds

For any questions regarding an ongoing or eligible refund:

Email: havnerkibelrs762@gmail.com

(Please include your order number in the subject line of the message)

Telephone: +852 69236456

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Hong Kong Time – GMT+8)

Postal Address (for correspondence only, not for returns):

Havner Kibel

Room 602, 6th Floor, Kai Yu Commercial Building

2C Argyle Street, Mong Kok, Kowloon

Hong Kong

8. Policy Modifications

We reserve the right to modify this refund policy at any time. The conditions in effect at the time of your purchase will remain applicable to your order.